Aporro offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
30-DAY RETURN CONDITIONS:
* Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
* Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
* The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
* Items returned without authorization will not be accepted. To obtain an Authorization Form, please contact customer support via E-Mail at sales@aporro.com.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* All custom items and solid gold items are not subject to returns, due to the fact that each piece is made to order.
* Final Sale items are not refundable or exchangeable.
* Shipping paid on Returned Items is non-refundable.
* Each order only allows return once.
* Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.
Aporro will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances
* Customer received the wrong item.
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)
365 - DAY WARRANTY CONDITIONS:
1) Aporro offers 365 day warranty service.
2) The used jewelry has any problem within 14 days of the delivered date, Aporro offers partial refund (shipping won't refund) or resents the jewelry, customers pay for resend shipping fee.
3) The used jewelry has any problem beyond 14 days, aporro refunds10% - 20% of the jewelry price, or offers the same amount coupon code.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.
If for any reason you are not satisfied with your purchase, simply notify us by e-mail: sales@aporro.com.
NECKLACES VARY BY LENGTH AND CAN BE CHOSEN TO REFLECT PERSONAL PREFERENCE OR STYLE.* For Chokers, Add Two Inches To Whatever Your Neck Measurement Is For A Comfortable Fit.SHOP NECKLACE>>>
STEP 1: OPEN AND PRINT PDF IN 100% SCALEStart with opening the pdf file which you find when clicking the 'Ring Measuring PDF'. Make sure the pdf is scaled 100% and then print it. Ring Measuring PDF
STEP 2: CHECK THE PRINTED FILE IS THE CORRECT SIZE WITH A CREDIT CARDCheck that the printed PDF file is the right size with your credit card or a card that has the same size as a credit card. Place the card in between the two arrows on the upper right-hand side of the paper. If the card fits perfectly in between the arrows you know that the printed PDF is the right size.
STEP 3: CUT OUT THE MEASURING RULERCut out the measuring stick from your printed measuring guide.
STEP 4: CUT THE DOTTED LINEMake a short cut on the dotted line. Make sure not to cut all the way through, just enough to leave a hole in the paper. To make it easier you can fold the paper in half and cut on the dotted line.
STEP 5: PULL THE THINNER END THROUGH THE HOLEPull the thinner end of the cut-out ruler through the hole in the paper, so you create a loop with the paper. Make sure that you have the number on the outside so you can read your size.
STEP 6: SET THE PAPER LOOP ON YOUR FINGER AND TIGHTEN IT UPSet the paper loop on your finger, close to your knuckle or where you want the ring to sit. Tighten the loop by pulling the thinner paper end until you feel that it's the correct ring size. You find the ring size number printed on the paper that comes out of the loop. The correct ring size number is the number printed on the line closest to the paper cut hole.
STEP 7: COMPARE THE SIZE NUMBER WITH THE RING SIZE ON THE PRINTED PDFCompare the printed size number on the cut-out ruler with the ring size on the printed pdf. You find the ring size listed under the circles with the printed size numbers inside.
5: PULL THE THINNER END THROUGH THE HOLEPull the thinner end of the cut-out ruler through the hole in the paper, so you create a loop with the paper. Make sure that you have the number on the outside so you can read your size.
6: SET THE PAPER LOOP ON YOUR FINGER AND TIGHTEN IT UPSet the paper loop on your finger, close to your knuckle or where you want the ring to sit. Tighten the loop by pulling the thinner paper end until you feel that it's the correct ring size. You find the ring size number printed on the paper that comes out of the loop. The correct ring size number is the number printed on the line closest to the paper cut hole.
7: COMPARE THE SIZE NUMBER WITH THE RING SIZE ON THE PRINTED PDFCompare the printed size number on the cut-out ruler with the ring size on the printed pdf. You find the ring size listed under the circles with the printed size numbers inside.
