To allow us to arrange a refund/exchange for you as quickly as possible, we've implemented a quick & simple returns process online. Follow the steps below to start your return process.

1. To start your return, head to our returns portal (you'll need your order number and email to hand)

2. Select what items you'd like to return and why. This helps us improve to make sure you love your purchase next time.

3. Our sales will review your application needs and contact you to provide solutions.

4. Pay for your return and fill in the tracking number - unfortunately we're currently unable to offer free returns for our customers.

5. After we receive your returned parcel, we will exchange the item and ship to you; or process your refund.

Solid Gold Products and Custom/Made-to-order Products can not be returned. More information please click here to check.

*Or get in touch with our dedicated customer service team:
*Email: sales@aporro.com
*Instagram: @aporrobrand
*Imessage/Whatsapp: +1 626 206 8097

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.