Absolutely. All Aporro Moissanite pieces are guaranteed to register as “diamond” on a standard diamond tester. Our moissanite stones have virtually the same thermal‑conductivity properties as natural diamonds—the very characteristic that diamond testers use to verify authenticity.

We provide various material choices, such as brass, 925 sterling silver, and real gold in 10k, 14k, and 18k. For stones, you can choose from cubic zirconia, moissanite, diamonds, or even gemstones. Whether for everyday luxury or special occasions, Aporro crafts each piece with meticulous care and precision. 

Yes! Aporro has partnered with Paypay/Affirm/Afterpay/Klarna to offer flexible payment plans—spread the cost in 4 equal, interest‑free installments with absolutely no interest or hidden fees.

Aporro’s head office is located in New York City, with its studio and factory in Guangzhou, China. We also maintain dedicated warehouses in the US, China, Germany, and Austria.

At Aporro, we are committed to delivering the highest quality jewelry along with comprehensive after-sales support. This is why we proudly offer our Lifetime Warranty Service.

1. One-Time Free Replacement for Manufacturing Defects
   If your product arrives damaged or has any manufacturing defect before any use, our warranty entitles you to a one-time free replacement of the same design，no extra fee.（A clear unboxing or damage video is required as proof；the original item must be returned to us；the replacement will be a reproduction of the same item only）
2. Lifetime One-Time Free Repair for Custom Products
   All custom-made items are eligible for one free repair, valid for life.
   If your product becomes damaged over time due to wear or if you would like it refinished or restored, you are entitled to a one-time complimentary repair service.（A $50 fee is required to cover shipping and customs charges.）
3. Second Repair Policy
   For a second repair request, in addition to the shipping and customs fees（$50）, a repair fee will also be charged based on the extent of the damage.The total cost starts from $50.

We offer FREE 3-5 day international shipping. All orders ship insured, directly to your doorstep. You need to sign upon delivery.

1. Aporro is doing our best to offer the best service and product, but sorry usually returns on custom products is not accepted because each piece is made to order. Once the products go into production, there will be no cancellations.

Exception：Order cancellation is accepted if design job not started yet, but once design work started or it's completed, it will be not accepted.If you choose to cancel your order during the production:

*There is a non-refundable $100-$500 payment (depends on wether your design is simple or complicated) as a design fee when 2D or 3D design is completed.*If the mold has already been created – Deposit and 40% of the remaining payment you already paid will be deducted.*If the diamonds/stones have been set and the piece is in the next production phase – Deposit and 70% of the remaining balance you already paid will be deducted.
*If the product is already completed – No refunds will be accepted.


2. If there are some problems after you receive the products:

*Product missing:
Please contact us if one of your products is not shipped, and we will reship it immediately. But the free product we sent are usually not returned or exchanged.*Design Deviation:
Each representatives in Aporro will strictly confirm the design with the customers before production. And production job will be started after design is confirmed by the customers.The final product will only refer to the design made from us and confirmed by the customer. The picture sent by the customer during the inquiry stage or production stage will be just as reference, not representing the official design.But if the final product significantly differs from design confirmed before production, and the discrepancy can be proven with design documentation, the product can be returned back and we can redesign it and remake it. 40% of the total price can be refunded if the customer chooses not to proceed with a remake.

*Quality Issue Upon Arrival:
 If the product shows major non-human-related quality issues (e.g., plating peeling off, stones or diamonds falling off in large areas without physical damage or misuse) within 3 business days of receipt, we can remake a new one or a full refund can be requested if the customer chooses not to proceed with a remake.
 The product must be returned to us, and upon receiving and verifying the returned item, we will process the refund within 1-2 business days.

Attention: Solid gold, lab diamond and natural diamonds products excepted, please contact us for specific rules. We will discuss with you according to the actual price and condition.

lmportant Notice:
Quality issues that arise after a period of use are not eligible for a refund, but we do offer one-time free repair service for such cases.

3.Refunds will not be granted under the following circumstances:

*Damage Caused by Shipping Carrier:
If the product was confirmed to be intact before shipping and damage occurs during delivery due to mishandling or violent transportation by the carrier ，the issue is not deemed the responsibility of the seller.
While a refund will not be issued, we are willing to work with the customer to file a shipping claim and recreate the piece as a form of compensation, with costs shared as appropriate.

*Missed or Mishandled Delivery by Courier or Customer:
If the package is delivered to the address provided by the customer, but the customer fails to receive it in person, or if the courier does not knock, call, or send notification, resulting in the package going missing, this is not considered the fault of the seller.
In this case, refunds will not be provided. However, we are open to a shared-cost solution, where the customer, the brand, and the shipping provider each take part in covering the cost to remake the piece.

. Design & Deposit

Once your deposit is received, our design team will provide an initial design within 12 hours.

We offer up to 3 free design revisions to ensure the design meets your expectations. Additional revisions beyond the third round may incur a fee of $30–$50 per revision, depending on the complexity of the changes.

Please note that once the design has been finalized and approved, the deposit becomes non-refundable.

2. Design Approval & Production Scheduling

After the design is approved, a second payment equal to 50% of the total order value is required within 48 hours.

To maintain an efficient production schedule, orders that exceed the 48-hour payment window may be moved to the next available production slot. If you have a specific deadline, we recommend preparing this payment in advance.

3. Production Completion & Final Payment

Once your custom piece is completed, we will provide photos and/or videos for final approval.

The remaining balance must be paid within 7 days of approval so that shipment can be arranged.

If you require additional time, please contact your consultant as soon as possible to discuss available options.

Completed orders can be held for up to 3 months from the completion date. Orders that remain unpaid beyond this period without prior arrangements may be subject to cancellation and disposal. Any payments made toward the order will not be refundable.

Due to the personalized nature of custom products, we do not accept returns, exchanges, or refunds. Each order is eligible for one complimentary repair.