Custom Animal & Letter Grillz

All work produced is subject to its own turnaround time, commonly 2 – 3 weeks. Once we receive your mould kit, we aim to have your piece completed by 14 working days. (Though this depends on the complexity of the piece it can vary between 14-20days). For custom commissions vary in production time, reflecting the complexity of the work.

If you'd like to create your own custom design, feel free to DM us on：

IG at @aporrocustom

WhatsApp/iMessage at +1 510-707-0648

Submit your detailed custom information directly on our website: start custom

Our jewelry consultants will get back to you within 8 hours.

We use high-quality materials such as:

• 925 Sterling Silver
• Gold (various karats)
• Natural Diamonds/Lab Diamonds/VVS Moissanite/CZ

We do not recommend eating, drinking, or smoking while wearing grillz, as this may cause staining, discoloration, or damage.

Because each piece is made from your own mold, fit issues are rare. However, we offer:

• One free adjustment service
• Guidance from our team
  Additional adjustments may require extra cost.

All customers are warned to refrain from smoking, drinking & eating with cap(s) in to avoid stains and discolouration of the metal and rare cases swallowing of caps.

Due to the custom nature of our grillz, all orders are non-refundable and non-returnable once production has begun or the order is completed.Please review the following terms carefully: Deposit Stage (Before Mould Is Used)
Once the deposit is paid and the mould kit has been shipped and received, if you wish to cancel the order, we will refund the remaining balance after deducting the cost of the mold kit and shipping fees.

1. After Mold Is Returned & Design Confirmed
   Once you have taken your mold kit and we have received it, and our designer has created and confirmed your design, the deposit becomes non-refundable.
2. Production Stage (After Second Payment)
   After the design is approved and the second payment is made, production begins. At this stage: The order cannot be cancelled or modified If cancellation is requested, the deposit and any incurred production costs will be deducted If the product is near completion, cancellation and refunds will not be accepted
3. After Delivery (No Quality Issues)
   Once the product is delivered and fits properly with no quality issues, returns or refunds are not accepted.
4. Fit Issues
   As each piece is made based on the customer’s own mold kit, we do not accept returns or refunds for fit-related issues.
   However, we do offer support: You may contact us for assistance and adjustments We provide one free adjustment service A new mold kit will be required, and the cost of retaking and shipping the mold is the customer’s responsibility If further adjustments are needed after the first one, all additional costs will be borne by the customer

Once the order process has started, if you decide to cancel after taking the dental mold impression but before production begins, a €150 fee will be deducted and the remaining balance will be refunded. Once production has started, if you choose to cancel the order, 50% of the total order amount will be deducted, and the remaining balance will be refunded.

If you have any special requests during the production process (such as viewing the dental mold casting, production videos, or other custom updates), please communicate with your dedicated consultant in advance. We will do our best to provide additional support and updates accordingly.

Due to fluctuations in the market prices of gold, silver, stones, and other jewelry materials, we are unable to keep incomplete custom orders open indefinitely.

Completion Deadline: Completed dental molds must be returned within 180 days of receiving your mold kit.

Order Status: If your completed molds are not received within this period, your order will be considered abandoned.

Non-Refundable Orders: Once an order is marked as abandoned, it will be closed and will no longer be eligible for a refund. This policy helps cover material allocation, production preparation, and administrative costs.

Reactivating an Expired Order: To reactivate an expired order, a new order may be required based on current market pricing.