Custom Ice Flood Grillz

Absolutely. All Aporro Moissanite pieces are guaranteed to register as “diamond” on a standard diamond tester. Our moissanite stones have virtually the same thermal‑conductivity properties as natural diamonds—the very characteristic that diamond testers use to verify authenticity.

We provide various material choices, such as brass, 925 sterling silver, and real gold in 10k, 14k, and 18k. For stones, you can choose from cubic zirconia, moissanite, diamonds, or even gemstones. Whether for everyday luxury or special occasions, Aporro crafts each piece with meticulous care and precision. 

Yes! Aporro has partnered with Paypay/Affirm/Afterpay/Klarna to offer flexible payment plans—spread the cost in 4 equal, interest‑free installments with absolutely no interest or hidden fees.

Aporro’s head office is located in New York City, with its studio and factory in Guangzhou, China. We also maintain dedicated warehouses in the US, China, Germany, and Austria.

At Aporro, we are committed to delivering the highest quality jewelry along with comprehensive after-sales support. This is why we proudly offer our Lifetime Warranty Service.

1. One-Time Free Replacement for Manufacturing Defects
   If your product arrives damaged or has any manufacturing defect before any use, our warranty entitles you to a one-time free replacement of the same design，no extra fee.（A clear unboxing or damage video is required as proof；the original item must be returned to us；the replacement will be a reproduction of the same item only）
2. Lifetime One-Time Free Repair for Custom Products
   All custom-made items are eligible for one free repair, valid for life.
   If your product becomes damaged over time due to wear or if you would like it refinished or restored, you are entitled to a one-time complimentary repair service.（A $50 fee is required to cover shipping and customs charges.）

We offer international shipping within 4–7 business days.
Sign up as a member and reach Silver tier to unlock free shipping.
You can check your membership status and benefits in your account center:
https://www.aporro.com/account/login

1. Aporro is doing our best to offer the best service and product, but sorry usually returns on custom products is not accepted because each piece is made to order. Once the products go into production, there will be no cancellations.

Exception：Order cancellation is accepted if design job not started yet, but once design work started or it's completed, it will be not accepted.

2. If there are some problems after you receive the products:

*Product missing:
Please contact us if one of your products is not shipped, and we will reship it immediately. But the free product we sent are usually not returned or exchanged.

*Design Deviation:
Each representatives in Aporro will strictly confirm the design with the customers before production. And production job will be started after design is confirmed by the customers.The final product will only refer to the design made from us and confirmed by the customer. The picture sent by the customer during the inquiry stage or production stage will be just as reference, not representing the official design.But if the final product significantly differs from design confirmed before production, and the discrepancy can be proven with design documentation, the product can be returned back and we can redesign it and remake it. 40% of the total price can be refunded if the customer chooses not to proceed with a remake.

*Quality Issue Upon Arrival:
 If the product shows major non-human-related quality issues (e.g., plating peeling off, stones or diamonds falling off in large areas without physical damage or misuse) within 3 business days of receipt, we can remake a new one or a full refund can be requested if the customer chooses not to proceed with a remake.
 The product must be returned to us, and upon receiving and verifying the returned item, we will process the refund within 1-2 business days.

Attention: Solid gold, lab diamond and natural diamonds products excepted, please contact us for specific rules. We will discuss with you according to the actual price and condition.

lmportant Notice:
Quality issues that arise after a period of use are not eligible for a refund, but we do offer one-time free repair service for such cases.

3.Refunds will not be granted under the following circumstances:

*Damage Caused by Shipping Carrier:
If the product was confirmed to be intact before shipping and damage occurs during delivery due to mishandling or violent transportation by the carrier ，the issue is not deemed the responsibility of the seller.
While a refund will not be issued, we are willing to work with the customer to file a shipping claim and recreate the piece as a form of compensation, with costs shared as appropriate.

*Missed or Mishandled Delivery by Courier or Customer:
If the package is delivered to the address provided by the customer, but the customer fails to receive it in person, or if the courier does not knock, call, or send notification, resulting in the package going missing, this is not considered the fault of the seller.
In this case, refunds will not be provided. However, we are open to a shared-cost solution, where the customer, the brand, and the shipping provider each take part in covering the cost to remake the piece.