FAQ

We offer a range of high-quality stones to cater to different preferences and needs:

Cubic Zirconia (CZ): A durable, scratch-resistant gemstone that serves as an excellent alternative to diamonds. It's ideal for everyday wear, offering brilliance and clarity at an affordable price.

Moissanite: Known for its sparkle and durability, moissanite is another fantastic option for those seeking a diamond-like appearance without the diamond price tag.

VS/VSS Diamonds: For customers looking for premium quality, we also offer diamonds in the very slightly included (VS) and very, very slightly included (VSS) categories.

For more detailed information or assistance in choosing the right stone for your product, please don't hesitate to contact our customer service team.

To ensure the longevity of your jewelry, it's essential to keep it dry. When not in regular use, store your items in the provided dust bag. and avoid storing jewelry alongside rubber products and always remove it before applying colognes, perfumes, or other chemical products. You can click CRAFTSMANSHIP AND MAINTENANCE to learn more details.

Aporro 365-Day Guarantee:

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

A shipping and handling fee of $19.99 will be charged for all warranty replacements.

For custom jewelry in gold plated/vermail, we can arrange a one-time repair service. A shipping and handling fee of $50 will be charged since our repair center is located overseas (Please contact the Aporro Service Team to start the service and get the return address ). You also can go to a local repair shop to fix the product, We will cover the repair fee (15% of the product value at the max) which will depend on the problem (please negotiate the fee with the Aporro Service Team before you start the local repair).

*This warranty is voided on any user damage issues (i.e.: scratches, accidental breakage, water damage, etc.).
*A 2-year warranty is available for purchase at the price of $99.
*Our Aporro Guarantee only applies to products purchased directly via our website.
*Aporro guarantee does not cover lost or stolen items
*Aporro has the final right of interpretation of the warranty.

The following methods of payment are accepted:

*All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc.
* Pre-Paid Debit Cards
* PayPal
* Installment payment methods：Afterpay, Klarna, Sezzle, Affirm ect.
* Cashapp

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

If you notice a mistake with your order or wish to make changes to the items or colors, we kindly request you to get in touch with our dedicated customer service team.

*Email: sales@aporro.com
*Instagram: @aporrobrand
*Imessage/Whatsapp: +1 626 206 8097

Yes! Returns and exchanges are still applicable to our policy. If you return your item, the refunded amount will return to your original payment method within 2-10 business days, and your balance will be updated.

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.

We are delighted to offer worldwide shipping to over 200 countries and islands across the globe. To ensure the fastest possible delivery, we employ a range of carefully selected carriers.

You can expect to receive timely updates and tracking information through the contact method we have on file once your order has been processed. Typically, this process takes 1-3 business days, excluding weekends and holidays. Please note that for custom orders, additional time may be needed, approximately 8-12 days, to ensure the highest quality and personalization. Rest assured, we are committed to providing you with the best service and keeping you informed every step of the way.

Shipping Time within the United States is handled through USPS and generally takes an average of 3-6 business days.

Typically, your parcel should not incur any additional duties or taxes. However, in the rare event that you are charged, we kindly advise you to reach out to your local customs authorities and settle the fees accordingly. Please be aware that these charges are beyond our control, as customs policies can differ from one country to another. Your support and understanding in such situations are greatly appreciated.

Aporro is committed to providing high-standard jewelry. We truly hope you enjoy Aporro jewelry. But if you're not completely happy with what you ordered, we gladly accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.

There will be a shipping fee and restocking fee of $15 charged for the returns. The price difference will be calculated if you need an exchange.

In the unusual event that you receive a Product that arrives damaged/broken/missing/wrong, Such notice must be sent no later than 48 hours after you receive the delivery. And must include your name, email address, and a picture and written description of the damaged/broken/wrong Product. You must also return the damaged Product to us after we receive your damage notice. You will be charged a shipping fee of $10 if you contact us over 48 hours of the delivery; We are unable to deal with the package anymore if you contact us over 7days of the delivery as we think you accept the damaged/broken/missing/wrong package you got by default.

Each order is only allowed to be returned once. (Click here to check more details about Return & Exchange Policy)

To allow us to arrange a refund/exchange for you as quickly as possible, we've implemented a quick & simple returns process online. Follow the steps below to start your return process.

1. To start your return, head to our returns portal (you'll need your order number and email to hand)

2. Select what items you'd like to return and why. This helps us improve to make sure you love your purchase next time.

3. Our sales will review your application needs and contact you to provide solutions.

4. Pay for your return and fill in the tracking number - unfortunately we're currently unable to offer free returns for our customers.

5. After we receive your returned parcel, we will exchange the item and ship to you; or process your refund.

*Solid Gold Products and Custom/Made-to-order Products can not be returned. More information please click here to check.

*Or get in touch with our dedicated customer service team:
*Email: sales@aporro.com
*Instagram: @aporrobrand
*Imessage/Whatsapp: +1 626 206 8097

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.